JackpotVillage Terms and Conditions

Welcome to JackpotVillage. These Terms and Conditions govern your access to and use of our website at jackpotvillage.com, including all games, promotions, and services we provide. By registering an account or using our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. We encourage you to review this document carefully before proceeding. If you do not agree with any part of these terms, please do not use our services.

1. About Us and Our Licences

At Jackpot Village, we operate under the legal entity White Hat Gaming Limited, a company registered in Malta (company registration number C73232), with a registered office at 85 St John Street, Valletta, Malta. We are dual-licensed to provide online gaming services:

• Great Britain customers are served under our UK Gambling Commission licence, account number 52894
• All other eligible customers are served under our Malta Gaming Authority licence MGA/B2C/370/2017, issued 01/08/2018

Our JackpotVillage online casino operates in full compliance with applicable gaming regulations. For dispute resolution, we utilise eCOGRA as our approved Alternative Dispute Resolution (ADR) provider. Governing law for these Terms and Conditions is the law of Malta, unless your jurisdiction requires otherwise.

2. Eligibility and Account Registration

At JackpotVillage, we accept players who meet the following eligibility criteria:

• You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher)
• You must be located in a jurisdiction where online gambling is lawful
• You must not be a resident of any restricted territory listed in our Restricted Territories policy
• You must register only one account per person, household, device, or IP address

Our JackpotVillage casino is not available to residents of the United States, Australia, Germany, France, Spain, Italy, the Netherlands, Russia, China, and other territories listed in our full restricted list. Additional restricted territories for jackpot promotions include Azerbaijan, Japan, Malaysia, Qatar, and Tunisia. We reserve the right to close any account found in violation of these eligibility rules.

3. Know Your Customer (KYC) and Verification

We are legally required to verify the identity of all players. At Jackpot Village, our KYC process may be initiated at registration, prior to first withdrawal, or when cumulative deposits reach approximately EUR 2,000. We may request the following documentation:

• Proof of identity (government-issued photo ID, passport)
• Proof of age
• Proof of address (utility bill or bank statement dated within the last three months)
• Proof of payment method ownership
• Source of funds documentation where required by law

We will not process withdrawal requests until verification is satisfactorily completed. Failure to provide the requested documentation within a reasonable timeframe may result in account suspension or closure.

4. Deposits and Withdrawals

4.1 Deposits

Our JackpotVillage casino accepts deposits via Visa, Mastercard, Skrill, Neteller, Paysafecard, bank transfer, and other approved payment methods. The minimum deposit is approximately $20 or EUR 20 (or local currency equivalent). We do not accept cryptocurrency deposits. All deposits must be made from payment methods registered in your own name — we do not accept third-party payments.

4.2 Withdrawals

At JackpotVillage, withdrawals are processed back to the same payment method used for deposit wherever possible. Bank transfer may be used where the original method is unavailable. Our withdrawal limits and timelines are as follows:

• Minimum withdrawal: approximately NZ$20 or local currency equivalent
• Maximum withdrawal: approximately 5,000 (local currency) per week; higher limits may apply for VIP players
• Maximum payout per single bet or spin: 250,000 (local currency equivalent), excluding progressive jackpots
• Wins of 100,000 or above are paid in 10 monthly instalments
• Pending review period: 24–48 hours
• E-wallet payouts (Skrill/Neteller): typically within 24 hours after approval
• Card and bank transfer payouts: up to 3 working days after approval

You must have wagered your deposit at least once in full before a withdrawal can be processed. Our JackpotVillage withdrawal process is subject to successful KYC verification.

5. Bonuses and Promotional Terms

We offer a range of bonuses and promotions at Jackpot Village, including our multi-part welcome package. Our JackpotVillage casino welcome bonus includes a 200% bonus on your first deposit — for example, up to $500 plus 50 Free Spins for players in New Zealand — along with 500 loyalty points automatically credited to your account.

5.1 General Bonus Conditions

• Welcome bonus wagering requirement: 40x (deposit + bonus + free spin winnings)
• Maximum bet while a bonus is active: $5 (or local currency equivalent, approximately 20% of bonus value)
• Bonus validity: 30 days from issuance
• Free spin validity: 10 days from issuance
• Game contributions: Slots 100% (some titles contribute 20% or 0%); Scratchcards and Keno 100%; Table Games, Video Poker, Jackpot and Progressive games contribute 0%

Our JackpotVillage bonus codes and promotional offers are subject to change. We reserve the right to modify, suspend, or cancel any promotion at our discretion. The Jackpot Village no deposit bonus and any Jackpot Village free spins offers are subject to specific terms published alongside each promotion. Jackpot Village bonus code offers are only valid for the account holder to whom they are issued.

5.2 Ongoing Promotions

Beyond the welcome package, at JackpotVillage we regularly offer the following promotions:

• EUR 10,000 Mega Giveaway (held up to three times per year)
• EUR 500 Weekly Cash Giveaway for eligible players
• The Village Fete — a share of EUR 10,000 distributed monthly
• EUR 30,000 Cash Jackpot promotion
• The Village Jackpots — large network progressive jackpots
• Daily Wheel and Gold Wheel spins
• Village Store reward redemptions using earned Tokens

6. Loyalty Programme

Our Jackpot Village loyalty programme is called "Climb the Village Ranks" and features 20 custom levels, from Village Novice to Jackpot King. You earn XP by playing eligible slot games. Our reward currency, Tokens, can be earned through weekly, monthly, and milestone missions and redeemed in the Village Store for premium wheel spins and game-specific offers. All new players who accept the JackpotVillage welcome package are automatically enrolled in our VIP programme.

7. Responsible Gaming

At Jackpot Village, we are committed to promoting responsible gambling. We provide a range of player protection tools including deposit limits, session time limits, cooling-off periods, self-exclusion, and reality checks. If you feel that your gambling is becoming harmful, we strongly encourage you to contact our support team or reach out to independent organisations such as GamCare, BeGambleAware, or the Gambling Therapy service. Players in Great Britain can also register with GAMSTOP for multi-operator self-exclusion. Our JackpotVillage casino does not permit gambling by minors under any circumstances.

8. Games and Software

We offer approximately 1,200 to 3,000 titles depending on your region. Our JackpotVillage game library includes slots (3-reel, 5-reel video slots, and jackpot slots), live casino tables, video poker, scratch cards, and table games. We partner with over 90 software providers including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Red Tiger, Big Time Gaming, Blueprint, Push Gaming, and Quickspin. Our live casino is powered by Evolution Gaming and Ezugi. We do not operate a sportsbook — our services are casino-only.

9. Mobile App and Platform Access

Our JackpotVillage app is available on Google Play (com.whg.jackpotvillage) and provides access to our full game library. We also offer a fully responsive mobile web experience accessible from any browser on any device. We do not guarantee uninterrupted availability of our services and reserve the right to perform maintenance or updates at any time.

10. Customer Support

At JackpotVillage, we provide 24/7 customer support via Live Chat (with typical response times under one minute) and email at support@jackpotvillage.com. We also maintain a Help Centre on our website. We do not currently offer telephone support. Our support team operates exclusively in English.

11. Prohibited Activities

When using our services, you agree that you will not:

• Provide false registration information or impersonate another person
• Open more than one account with us
• Attempt to exploit bonuses or promotions through fraudulent means
• Use any software, bot, or automated system to interact with our platform
• Engage in any form of collusion, cheating, or money laundering
• Access our services from a restricted territory

We reserve the right to void winnings, suspend accounts, and report suspicious activity to the relevant authorities where we identify any prohibited conduct.

12. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. We will notify you of material changes via email or a notification on our website. Your continued use of our JackpotVillage online casino following any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

13. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Malta, except where your local jurisdiction mandates otherwise. In the event of a dispute, we encourage you to contact our customer support team in the first instance. If we are unable to resolve the matter to your satisfaction, you may escalate your complaint to eCOGRA, our designated ADR provider. UK players may also refer complaints to the UK Gambling Commission.

If you have any questions regarding these terms, please do not hesitate to contact us at support@jackpotvillage.com. We are here to ensure your experience at Jackpot Village is safe, fair, and enjoyable.