JackpotVillage Privacy Policy

At JackpotVillage, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use the JackpotVillage online casino at jackpotvillage.com. We encourage you to read this document carefully so you fully understand your rights and our obligations. By registering an account or using our services, you acknowledge the practices described herein.

Who We Are

JackpotVillage Casino is operated by White Hat Gaming Limited, a company registered in Malta (company registration number C73232), with its registered office at 85 St John Street, Valletta, Malta. We are dual-licensed: by the UK Gambling Commission (account number 52894) for customers in Great Britain, and by the Malta Gaming Authority under licence MGA/B2C/370/2017 for all other eligible customers. As a data controller, we are responsible for your personal information and handle it in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

When you interact with our JackpotVillage platform — whether through the desktop browser, responsive mobile site, or the dedicated Jackpot Village app available on Google Play — we may collect the following categories of personal data:

Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and encrypted password for your Jackpot Village login
• Copies of identity documents (passport, driving licence) submitted for KYC verification
• Proof of address documentation and source of funds information

Financial and Transaction Data

• Payment method details (credit/debit cards via Visa or Mastercard, e-wallets such as Skrill and Neteller, Paysafecard, or bank transfer)
• Deposit and withdrawal history, including transaction amounts and timestamps
• Currency preference (NZD, EUR, GBP, USD, CAD, or other supported currencies)

Gaming and Behavioural Data

• Game sessions, wagers placed, bonuses claimed (including any JackpotVillage bonus or free spins activity)
• Participation in promotions such as the EUR 10,000 Mega Giveaway, The Village Fete, or the EUR 30,000 Jackpot
• Loyalty programme activity — XP earned, Token balances, Village Store redemptions, and rank progression within our "Climb the Village Ranks" system
• Daily Wheel and Gold Wheel spin results

Technical and Device Data

• IP address, browser type and version, operating system, and device identifiers
• Log data, session cookies, and app usage data when you use the JackpotVillage app
• Geolocation data (to verify eligibility and comply with territorial restrictions)

How We Use Your Information

Here at JackpotVillage, we process your personal data for specific, legitimate purposes. We do not sell your data to third parties for their own marketing use. The lawful bases on which we rely include contract performance, legal obligation, legitimate interest, and — where required — your explicit consent.

• Account management: We use your registration data to create and maintain your account, verify your identity (KYC checks), and enable the JackpotVillage casino login process securely.
• Payment processing: We process your financial information to handle deposits and withdrawals, including our pending review period of 24–48 hours prior to payment approval.
• Regulatory compliance: We are legally required to verify your age, identity, and address; monitor for problem gambling; and report suspicious activity as required by UKGC and MGA regulations.
• Responsible gambling: We use behavioural and gaming data to identify signs of potentially harmful play and to enforce self-exclusion, deposit limits, and cooling-off periods.
• Marketing and promotions: With your consent, we may send you information about the JackpotVillage casino welcome bonus, no deposit bonus offers, JackpotVillage free spins, and other promotions. You may opt out at any time.
• Service improvement: We analyse usage patterns to improve our platform, games library (1,200–3,000 titles from providers including NetEnt, Pragmatic Play, and Evolution Gaming), and customer support services.
• Fraud prevention: We monitor account activity to detect and prevent fraud, money laundering, and breaches of our Terms and Conditions.

Cookies and Tracking Technologies

Our JackpotVillage website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse site traffic. These include essential cookies (required for the site to function), performance cookies (analytics), and marketing cookies (used to deliver relevant promotional content). You can manage your cookie preferences through the settings on our site. For full details, please refer to our dedicated Cookie Policy.

Sharing Your Data

We at JackpotVillage share your personal information only where necessary and lawful. Recipients may include:

• White Hat Gaming group companies — including sister brands operating under the same licence framework, for shared infrastructure and compliance purposes
• Payment processors — to facilitate secure deposits and withdrawals via your chosen method
• Game providers — such as NetEnt, Play'n GO, Big Time Gaming, Push Gaming, Quickspin, and live casino providers Evolution Gaming and Ezugi, to deliver gaming content
• Regulatory authorities — including the UK Gambling Commission and Malta Gaming Authority, when legally required
• ADR provider — eCOGRA, our approved Alternative Dispute Resolution body, when handling unresolved complaints
• KYC and fraud prevention services — third-party identity verification and anti-fraud platforms

We require all third parties to respect the security of your data and to treat it in accordance with applicable law. We do not allow our service providers to use your personal data for their own marketing purposes.

Data Retention

We retain your personal data for as long as your account is active or as needed to fulfil our legal obligations. Under anti-money laundering regulations, we are typically required to retain transaction and identity records for a minimum of five years following account closure. Gaming activity records may be kept for longer where required by our licensing authorities.

Your Rights

Depending on your jurisdiction (UK/EEA players benefit from GDPR protections; Jackpot Village NZ players have rights under applicable New Zealand privacy law), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Restrict or object to our processing of your data
• Request portability of your data in a structured, machine-readable format
• Withdraw consent to marketing communications at any time
• Lodge a complaint with your national data protection authority

To exercise any of these rights, please contact our support team at support@jackpotvillage.com. Our 24/7 customer support team is available via live chat and email and will respond to data-related requests as promptly as possible, and in any case within the timeframes required by law.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL encryption, secure access controls, and regular security assessments. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we encourage you to use a strong, unique password for your JackpotVillage login and to keep it confidential.

International Transfers

As part of the White Hat Gaming group, your data may be processed in countries outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your information to the same standard as within the EEA.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on the JackpotVillage casino website. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please don't hesitate to reach out. Our dedicated support team is available around the clock at support@jackpotvillage.com or via live chat at jackpotvillage.com. We are committed to resolving your concerns promptly and transparently.